what is Fonetrak?
Fonetrak – What is it?

That’s a good question, and we’re glad you asked!

Fonetrak is what geeks would consider a Customer Relationship Management System (CRM). CRM’s are all about managing the relationships you have with your past, present and future customers. There may be a lot of misconceptions on what a CRM is and how it works, some CRM’s are so complex they require a roadmap and a PhD in quantum mechanics.

Fonetrak combines business procedures, people, and technology together to achieve one goal: Keeping your customers happy, after all – your customers are your business. Successful CRM platforms encompass many different areas of your business, starting with Administration and Customer Service right through to Sales and Marketing. But remember, a CRM is only as good as the people who use it.

Fonetrak was developed and established in 2008 by Fonebox Australia Pty Limited, one of Australia’s newest and most exciting telecommunications groups. After much research into the different CRMs available on the market, they found nothing that comprehensively met their needs within a logical, easy-to-use platform, so they developed their own. Upon testing the product internally and with a network of dealers, feedback proved that the product was simple to manipulate, cost/time effective and easy to understand. Thus, Fonebox Australia decided they would repackage the product to benefit other companies in a similar situation. Fonetrak has a large and impressive list of features. If you need something integrated into your platform – nothing is too much trouble:

- Account/Contact/Opportunity and Activity Management
- Document Management (Online storage)
- Notes and Attachments
- Report Forecasting
- Data Validation
- Contract/Deal/Renewal Management
- Web based platform
- Integration with third party systems (on request)
- Client Lifecycle Management
- Workflow and Approvals
- DIY Deals
- Inventory control
- Ordering
- Full calendar systems – view your staff timetables
- Create call logs/reminders/events
- Lead Management
- Document Management
- Office Exporting (Mail Merging)
- Email Templates and Mass Mail Outs
- History Tracking
- License Console
- Service Requests
- Department segregation


Yes, the system is comprehensive but is structured so that you, the customer, can create the systems you want within Fonetrak at the click of a button.
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